Volunteers perform all, or a combination of the duties described below depending upon the assigned work area and the specific needs of the area. Duties will vary according to service area, volunteer program/ assignment and ability. For Students who are completing community service/internships, the duties will vary according to program. Students must abide by hospital polices and procedures while completing hours/program and work closely with on-site/department management/ instructor/preceptor.
General Duties and Responsibilities
- Receives and screens telephone callers, provides information per service area/Hospital policy, and/or routes calls to appropriate personnel. Demonstrates consistent, professional telephone etiquette.
- Greets patients, visitors, and staff to the office/service area, determines their need(s) and assists/directs them accordingly.
- Assists patients with comfort needs and emotional support, as assigned.
- Assist in keeping supplies stocked in essential areas, as assigned.
- Runs errands.
- Escorts patients, visitors/guests around hospital.
- Performs array of clerical/office/ computer tasks.
- Delivers/stocks/labels/stores supplies.
- Notifies volunteer coordinator of changes that may compromise the health and safety of patients, guests and employees. Responds to all codes as appropriate.
- Visits with patients; provides social/therapeutic interaction with patients/visitors which may include but not limited to reading, writing, drawing, communicating, music (when/where permitted/appropriate).
- Provides other services and duties as requested within scope of ability. May assist staff with other tasks as needed once volunteer gains experience and expresses an interest in learning more.
Education: Requires the ability to read and write English. Also requires ability to speak and understand written instructions in English.
Complexity and Judgment: Work consists of a number of varied tasks. Volunteer makes some decisions, using standard instructions, policies, protocols and/or procedures for guidance. On-site supervisor is consulted to handle non-standard activities.
Working Conditions: Working conditions may involve an occasional exposure to dust, fumes, noise, heat, or similar elements. Depending on department, conditions may be less desirable than those found in an office. Duties may require moderate visual attention to a computer, video display terminal, or similar equipment or device. Injuries, should they occur, would be minor (e.g., minor cuts, burns and abrasions).
Physical Demands: Duties may require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Any sedentary work typically involving sitting most of the time, however as tasks vary per department/role, the volunteer may be subjected to brief and/or extended walking or standing, pushing, pulling, lifting, bending, and stooping.
Other: Community Volunteers work at least four hours each volunteer session and commit to a minimum of 100 service hours per year. Annually, all volunteers must update their PPD and Flu shots with Occupational Health, and successfully complete NRH mandatories including but not limited to: HIPPA, Fire and Safety, Hazardous Materials, Infection Control, Injury Prevention and Workplace Violence. The duties stated are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of volunteers. Other related duties may be assigned within scope of ability.