Patient Bill of Rights

As a patient at this hospital, it is important to realize that you have both rights and responsibilities. You are entitled to:

Respect

  • be treated with respect and courtesy
  • receive safe, considerate, ethical and cost effective medical care
  • have your individual cultural, spiritual and psychological needs respected
  • have your privacy and personal dignity maintained
  • be free from all forms of abuse, neglect and harassment
  • expect that information regarding your care will be treated as confidential
  • MedStar NRH will not discriminate against patients based on race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, political affiliation, disability, source of income, place of residence or business, or because a patient is covered by publicly funded payment programs such as Medicare or Medicaid

Treatment

  • receive treatment regardless of race, religion or any other discrimination prohibited by law
  • expect reasonable continuity of care and to be informed of available and realistic care options when acute rehabilitation is no longer appropriate
  • information about pain, pain relief measures, and to have your pain evaluated and treated by concerned and committed staff
  • be free from the use of restraints unless clinically necessary

Advance Directives

  • have an advance directive (living will and/or durable power of attorney for health care decisions)
  • obtain information regarding an advance directive
  • have your advance directive (if you have one) included in your medical record

Information

  • understand your diagnosis and treatment, as well as the possible outcomes, risks and benefits of your care, and be informed of any unanticipated outcomes.
  • have information regarding your rehabilitation explained to your family member or other appropriate individual when you are unable to participate in decisions about your care
  • access a foreign language or American Sign language interpreter and/or adaptive equipment (including TDDS) if needed
  • be advised of hospital policies, procedure, rules and regulations which may affect your care
  • be aware of any proposed hospital research in which you may be involved
  • be aware that the hospital's Bioethics Committee is available to you to discuss ethical issues related to your care
  • understand that your care givers may be both teachers and students
  • know the names and titles of your care givers
  • see your medical records (in accordance with hospital policy and/or the law)
  • review your bill and to have any questions or concerns you have adequately addressed

Involvement

  • be involved in decisions concerning your care
  • have your family members and/or others involved in decisions about your care
  • exclude your family members and/or others from participating in decisions about your care
  • discuss any treatment planned for you
  • give your informed consent or informed refusal for treatment
  • leave the hospital or request a transfer (in accordance with hospital policy and/or the law)
  • refuse to be treated by a student
  • consent or decline to participate in proposed clinical research

 

If you have questions, concerns, comments, or a complaint, please contact the action line at 202.877.1411and request a patient representative. Our patient representative is here to assist patients and families with questions and concerns about policies, to facilitate problem resolution and to assist with special needs. There is a process to address complaints or grievances through the Office of Customer Service. Our patient representative can provide more information on this process. Additional resources, if you choose, are included below:

If you are receiving treatment at one of our D.C. locations, you may contact The District of Columbia Government, Department of Health, Health Regulation Administration, 825 N. Capital St., N.E. Washington, D.C. 20002 or call the complaint desk at 202.442.5833.

If you are receiving treatment at one of our Maryland locations, you may contact the Maryland Department of Health and Mental Hygiene, Office of Healthcare Quality, Spring Grove Hospital Center, Bland Bryant Building, 55 Wade Avenue, Catonsville, MD 21228, or call 410.402.8000.

If you are receiving treatment at our Virginia location, you may contact The Virginia Department of Health, Complaint Unit, at 800.955.1819.

You may also contact the Joint Commission (JCAHO) by calling 800.994.6610 or via e-mail: [email protected]