Attention Patients: If you recently received a letter in the mail from a billing company stating you were owed a refund, this letter is in fact accurate. We apologize for the confusion these letters have caused.
- Types of Billing Explained
- Billing Inquiries
- MedStar Health Billing Services
- Financial Assistance Policy
- Customer Support
The hospital bill and the bill from your physician are billed separately to your insurance carrier. Your insurance information will be verified prior to or upon your arrival at the hospital for services. Please provide any necessary authorizations and/or referrals at the time of service. If the insurance information, authorizations, or referrals are not provided at the time of service, you will be required to sign a financial responsibility form agreeing to pay for the services not covered or denied by your insurance.
If you are insured and undergoing a procedure, the Precertification/Preregistration Department will contact your insurance company prior to services being rendered to secure an estimate of your unmet deductibles and co-insurance amounts. You will then be contacted to make payment arrangements in advance of your procedure.
The final bill for remaining coinsurances and other balances will not be due until MedStar has received all payments from your insurance company. You will be billed a consolidated patient balance statement (hospital and physician). In addition, your insurance carrier(s) will send you statements (explanations of benefits) of their payments made to MedStar. These statements also outline any amount for which you may be responsible. Please call your insurance carrier or employer's benefits office for details about your insurance or benefit policy coverage.
If you do not have insurance, you will be notified by your Physician’s office and/or the Precertification/Preregistration Department of the estimated costs and you will be expected to make payment arrangements prior to the time of service.
If you have questions about what services are covered at MedStar National Rehabilitation Network (MedStar NRH), check with your health plan or your company's benefits office. They will have the most detailed information about your coverage.
Please read carefully as some of our billing numbers have changed.