Billing and Insurance

Attention Patients: If you recently received a letter in the mail from a billing company stating you were owed a refund, this letter is in fact accurate. We apologize for the confusion these letters have caused.

For more information on obtaining your refund, please call: 1-877-558-8549.

Your Resources

Please Note

The hospital bill and the bill from your physician will be separate. Your insurance information will be verified prior to or upon your arrival at the hospital for services. Please provide any necessary authorizations and/or referrals at the time of service. If the insurance information, authorizations, or referrals are not provided at the time of service, you will be required to sign a financial responsibility form agreeing to pay for the services not covered or denied by your insurance.

If you are insured and undergoing a procedure, the Precertification/Preregistration Department will contact your insurance company prior to services being rendered to secure an estimate of your unmet deductibles and co-insurance amounts. You will then be contacted to make payment arrangements in advance of your procedure.

The final bill for remaining coinsurances and other balances will not be due until MedStar has received all payments from your insurance company. In addition, your insurance carrier(s) will send you statements (explanations of benefits) of their payments made to MedStar. These statements also outline any amount for which you may be responsible. Please call your insurance carrier or employer's benefits office for details about your insurance or benefit policy coverage.

If you do not have insurance, you will be notified by your Physician’s office and/or the Precertification/Preregistration Department of the estimated costs and you will be expected to make payment arrangements prior to the time of service.

If you have questions about what services are covered at MedStar National Rehabilitation Network (MedStar NRH), check with your health plan or your company's benefits office. They will have the most detailed information about your coverage.

Customer Support

Do you need personal assistance with or have questions about an inpatient or outpatient bill? 

Please read carefully as some of our billing numbers have changed.

Inpatient Billing Inquiries

Inpatient professional services (Physician, Psychology, Dietary and Counseling)

Services received PRIOR to 7/1/15

Services received AFTER  7/1/15

For all billing questions regarding an inpatient stay
call 240-965-3500 and 202-877-1170

For billing questions regarding hospital fees related to an inpatient stay call 410 933-2424 or 800-280-9006

 

For billing questions regarding professional fees related to an inpatient stay call 888-896-1400 from 8:00 a.m. to 6:00 p.m.

Outpatient Billing Inquiries

For billing questions regarding your outpatient physical therapy services call 877-558-8549 from 8:00 a.m. to 5:00 p.m.

Outpatient professional services (Physician, Psychology, Dietary and Counseling)

Services received PRIOR to 7/1/15  

Services received AFTER  7/1/15  

For billing questions regarding outpatient professional services call 877-558-8549 from 8:00 a.m. to 5:00 p.m.

For billing questions regarding outpatient professional services call 888-896-1400 from  8:00 a.m. to 6:00 p.m.